How do I manage my account?

You can update your billing information, shipping address and club status by logging in here. 

What metals are your pieces made out of?

Each piece varies and details can be found in the product listing. Many pieces are 14k Gold, 14k Silver or .925 silver plated or sterling. Some are an alloy metal mix. Be sure to read the descriptions carefully before purchasing. 

How do I clean and care for my jewelry?

While all metals are different, there are a few common rules to keep in mind when wearing mixed metal jewelry. 

1. Do not get wet. Always remove before getting in the shower or pool. If you forget and happen to get them wet, just dry them off and polish as soon as you are able.

2. Put your jewelry on clean hands and avoid lotions, perfumes or oils. These moisturizers can damage the gold, silver and protective coatings on our pieces.

3. Polish your pieces with a soft jewelry cloth to keep the plating clean and to avoid reside build up. 

What is your return policy?

All monthly club purchases are final. For other items, we will accept a return within 14 days of purchase. *We do not process exchanges. 

For any other questions, please email hello@northofstella.com